Professional Experience: |
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Please refer to my resume for detail regarding my professional experience. |
LEDC (Law Enforcement Decision Center) [2010-2011]:
I served as Project Manager, systems integration expert, and technical lead for the deployment and maintenance of D.C. Police's first Single Sign-On system, Law Enforcement Decision Center (LEDC), which enables 4,400 Department members to finally log in to over 40 systems utilizing a single Windows network authentication credential. LEDC is a mission critical web application portal with a 24/7 availability requirement designed to link the Department to all essential law enforcement systems. While the first version of the LEDC was constructed by outside vendors, I became the COTR and Project Manager overseeing development, ensuring the solution met the Department's business requirements. After the outside vendors departed, I also became the primary Technical Lead/Software Engineer, tasked with completion of the LEDC system, as well the primary liaison and LEDC subject matter expert to internal staff and outside agencies to ensure interoperability with external systems. Finally, I also played a hands-on role leading end-user training efforts, formulating customer support procedures for the MPD IT Help Desk, and training the MPD IT Help Desk on support procedures for LEDC before, during, and after rollout.
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